Privacy policy
Kulani Home operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Kulani Home is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described here.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:
Contact details — name, billing and shipping address, phone number, and email address
Financial information — payment card details, financial account information, transaction details, and payment confirmations
Account information — username, password, security questions, preferences, and settings
Transaction information — items you view, add to cart, wishlist, purchase, return, exchange, or cancel, and your past order history
Communications — the content of any messages you send us, such as customer support inquiries
Device information — your device, browser, network connection, IP address, and other unique identifiers
Usage information — how and when you interact with or navigate the Services
Where This Information Comes From
Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide information
Automatically — through your device as you use the Services, including via cookies and similar technologies
From our service providers — when they collect or process information on our behalf to enable the Services
From our partners or other third parties
How We Use Your Personal Information
To provide, tailor, and improve the Services — process payments, fulfill and ship orders, manage your account, handle returns and exchanges, enable reviews, and personalize your shopping experience
Marketing and advertising — send promotional emails, texts, or mail, and show relevant ads based on your activity, where permitted
Security and fraud prevention — authenticate accounts, secure transactions, and detect or investigate fraudulent or unsafe activity. You're responsible for keeping your account credentials confidential
Communicating with you — respond to inquiries and provide customer support
Legal compliance — comply with applicable law, respond to valid legal requests, and enforce our terms and policies
How We Disclose Personal Information
We may disclose personal information to:
Shopify and other service providers who perform functions on our behalf (payment processing, fulfillment, shipping, analytics, cloud storage, customer support)
Business and marketing partners, including through Shopify's personalized advertising tools. You may have a right, depending on your location, to opt out of this kind of data sharing
Third parties at your direction, such as shipping carriers or when you use social login features
Affiliates or entities within our corporate group
Parties involved in a business transaction (merger, sale, bankruptcy), or as required to comply with legal obligations, enforce our policies, or protect the Services and our users
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to help provide and improve them. Information you submit may be shared with Shopify and other third parties, potentially located in countries other than where you reside. Shopify may also use data from your interactions with our store — alongside other merchants using Shopify — to power certain enhanced features. In these cases, Shopify acts as an independent controller and is responsible for related requests. Learn more via the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of sites we don't control, and we recommend reviewing their policies directly. Information you share on public or semi-public platforms (including social media) may be visible to others independent of our control.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it. As of this policy's effective date, we have no actual knowledge that we "sell" or "share" (as defined under applicable law) personal information belonging to individuals under 16.
Security and Retention
No security measures are perfect, and we cannot guarantee absolute security of information transmitted to us. We recommend avoiding unsecured channels for sensitive information. We retain personal information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights including:
- Access / Know — request access to the personal information we hold about you
- Delete — request deletion of your personal information
- Correct — request correction of inaccurate information
- Portability — request a copy of your data, or that we transfer it to a third party
- Opt out of sale/sharing or targeted advertising — where applicable under your local law. If your browser sends a Global Privacy Control (GPC) signal, we will treat it as an opt-out request where legally required
- Manage communication preferences — unsubscribe from promotional emails at any time; you may still receive non-promotional messages related to your account or orders
If you reside in the UK or EEA, you may also have the right to:
- Object to or restrict certain processing of your personal information
- Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request, and you may designate an authorized agent to act on your behalf, subject to identity verification. Learn more about Shopify's role at privacy.shopify.com.
Complaints
If you have concerns about how we handle your personal information, please contact us first. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority. EEA residents can find their relevant authority here.
International Transfers
We may transfer, store, and process your personal information outside the country where you live. Where we transfer personal data out of the EEA or UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country has been deemed to provide adequate protection.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Updates will be posted here with a revised "Last updated" date.
Contact Us
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights described above, please email or contact us at:
The Islander LLC, 201 S 400 E, Springville UT 84663, United States
For the purposes of applicable data protection laws, Kulani Home is the data controller of your personal information.
Last updated: July 1, 2026